1) Where is my order?

You may view your order's latest shipping progress by logging into your oraimo Account and clicking 'My orders', then the 'TRACK SHIPMENT' button beside your order to check your shipping logistic.

For more help, please contact us.

2) How long will it take for my order to arrive?

SUpon successful order placement, we usually process the order within 1 working day. Delivery takes within 2 to 6 business days. While we cannot guarantee delivery times, if your order exceeds the specified timeframe without delivery, feel free to reach out to customer service for assistance.

Telephone Contact:

+2348181353103(First Choice)

+2348096040753

Email: care.ng@oraimo.com

WhatsApp:+234 916 459 8060/ +234 818 642 3337

Customer Service Hours:

Operating Days: Monday to Friday

Hours: 9:00 AM to 5:30 PM

3）How do I track my order?

You can check the status of your order at order page. Please note that your tracking number has been sent to you via email. To track your parcel, simply enter your order number on our tracking page

4) How long will the order take to arrive?

Hello there, shipping delivery of orders placed takes within 2 to 6 business days depending on your location and availability

You may view your package's arrival updates by clicking My orders';'TRACK SHIPMENT'

For more help, please contact us.

5）I would like to know if my order has been shipped or processed?

Hello there, Please be informed that your order summary has been sent via the email you provide while placing the order. For further assistance, do reach out to the customer service numbers on the website.

6）Will I have to pay for shipping delivery separately to the rider when he delivers?

Hello, please be informed you do not have to pay any extra charges aside the amount clearly stated on your parcel.

7）How much is the shipping fee/shipping delivery fee?

More shipping cost details please check shipping delivery-policy page , And please be informed that the shipping fee is calculated together in your order..

8）Will I have to pay for shipping delivery separately to the rider when he delivers?

You do not need to pay any separate charge above the amount stated on the parcel.

9）Can they open parcel before payment?

Parcels can only be opened after payment is received. Any issue with regards to the package can be sorted through the customer service directories.

10）How much is the shipping fee?

Shipping fee is often calculated when you place the order depending on your address and displaced at the check out point.

11）What are your shipping options?

We do deliveries to most parts of the country.

12）Can I include a customized note and prepay for a surprise delivery?

Customers can contact Oraimo customer service via telephone or WhatsApp for assistance with any questions or concerns.