For Return
My Product Has A Problem! What Can I Do
What to do in 2 steps:
Step 1
Try to troubleshoot the item by checking the manual we provide in the package .Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.
Step 2
Once you have confirmed the product is faulty after steps 1 , Please contact oraimo customer support Care.ng@oraimo.com. We will provide the professional suggestions and lead you to our after-sale service brand Calcare for replacement.
*About Carlcare: As the official after-sales service brand of oraimo, Carlcare provides nationwide offline service centers for worry-free support. If you encounter any quality issues with your oraimo product during the warranty period, contact the nearest Carlcare service center (https://www.carlcare.com/global/service-center) for professional repair or replacement services.
For Shipping
What Countries does oraimo Deliver to?
Nigeria.
How long does delivery take?
3-7 business days.
What countries do you ship to?
An order that can be successfully placed at the checkout page is an order that can be delivered. If an order is not placed, it cannot be delivered.
How will my delivery be shipped?
We will choose the carrier that we think works best for our customers. Speedaf.
Can I change the product or contact info or address of my order?
Before we send out the parcel (Within 12 hours after the order is placed) You can contact care.ng@oraimo.com to describe your requirement.
Once an item has been shipped, you will receive a shipment notification email. After that, the order info can't be changed.
Please contact customer support at care.ng@oraimo.com.5
How much is shipping fee?
FREE shipping for all orders above ₦9000 .
Who will ship my order?
We will choose the carrier that we think works best for our customers. Most of our orders will be processed by the courier guy.
Need some help?
Any other questions? Contact us at Care.ng@oraimo.com
For Order
How can I cancel my order?
You have the option to cancel your order before it is dispatched from our warehouse.
Contact our customer care team to cancel the orders:
By Email: Care.ng@oraimo.com
By Phone: +0818 135 3103
I want to change my delivery address?
Before the order is dispatched:
Cancel the order on the website and place the order again with the correct address;
Contact our customer care team to change the delivery address;
By Email: Care.ng@oraimo.com
By Phone: +0818 135 3103
*Delivery address cannot be changed once the product has been dispatched from our warehouse.
I want to change my product color?
Before the order is dispatched, cancel the order on the website and place the order again with the desired product colour.
*Product Colour cannot be changed once the product has been dispatched from our warehouse.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at:
Phone: +0818 135 3103
Email: Care.ng@oraimo.com