oraimo points are a virtual currency earned through shopping and other activities. Points expire after one year and are forfeited if the account is closed.

Download the oraimo store App to learn more about the Points Mall and enjoy free point redemption for products!!!

1.What can points be used for?

Points can be redeemed for discounts, gifts, lottery entries, and more. Use them to reduce the cost of orders in the oraimo store App's Points Mall or when shopping through the oraimo Mall.

2.How to check your current points balance?

View your balance in the oraimo store App under 'User Center' > 'Points Mall' or on our website at 'User Center' > 'My Explorer Points'. For points details, download the oraimo store App and go to 'User Center' > 'Points Mall' > 'View Points History' > 'Points Details/Redemption.

3.How to Earn Points?

Currently, points can be earned in the following ways:
Sign-in: New users get 100 points upon registration (once per user).
Subscribing: Newsletter subscription grants 500 points (once per user).
Purchases: Earn points based on order amount with no limit on frequency.
Birthday: Provide your birthday to receive 500 points annually on your birthday.
Review: Earn 200 points for each order review, and 200 points for reviews with pictures. The more words you write in your review, the more points you'll earn.

4.How to Use Points?

Points can be spent through shopping and by redeeming products in the Points Mall.
• Shopping Points Usage: Users can apply points for shopping at the oraimo Mall or oraimo store App, deducting up to 10% of their order total at checkout.
• Points Mall redemption is available exclusively on the oraimo store App for registered users to exchange points for products.

5.Points Mall Redemption:

Exclusive to oraimo store App users!!

1. Points Mall products are only available for redemption by registered users on the oraimo store app.
2. To redeem points for products, users must have an account balance of points that is greater than or equal to the points required for the product. If the points are insufficient, the redemption will not be processed. Redemption of products is subject to limited stock and is on a first-come, first-served basis.
3. Points redemption for products supports only one-click redemption and does not support functions such as adding to cart or favoriting. Once the redemption is successful, the system will automatically deduct the corresponding number of points from the user's account. After a successful redemption, there is no support for product returns, order cancellations, or similar functions. Points deducted for redemption are non-refundable.
4. To check the status of points redemption orders: Users can view the logistics status of their points orders in the Points Mall >> View Points History >> Redemption Details. Points orders are only displayed in this section and will not show the status in the order section.

6.Violation Penalties:

oraimo may deduct points for rule breaches or system disruptions. Final authority on points rules rests with oraimo.