1) How to claim warranty for Quality-Related Issues?
All quality-related defects on items sold directly by oraimo or oraimo's authorized resellers are covered by an extensive warranty, starting from the date of purchase (see bottom of the page for your product’s warranty timeline).
Process:
- Buyer must provide sufficient proof of purchase.
- oraimo must document what happens when buyers troubleshoot the product.
- The defective item’s serial number and/or visible proof depicting the defect are required.
- It may be necessary to return an item for quality inspection.
- For defective items that oraimo needs to have returned, warranties on those replacements are voided if the wrong item is returned to oraimo or if the defective item is not returned.
Valid proof of purchase:
- Order numbers from online purchases made through oraimo or oraimo's authorized resellers.
- Sales invoice.
- The dated sales receipt from an authorized oraimo reseller that shows a description of the product along with its price.
2) Extensive warranty?
- All quality-related defects on items sold directly by oraimo or oraimo's authorized resellers are covered by an extensive warranty, starting from the date of purchase.
- oraimo's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
- This warranty covers ONLY original oraimo products. It does not apply to normal wear and tear, or any defects arising from damage caused by misuse of this product.
- Warranty is for the primary product only not transferable. Any free additional product(s) are not covered in this warranty.
- If the product fails regardless of usage in compliance with the instruction manual and other written precautions, replacement will be provided free of charge.
- All the products shipped are deemed in good condition with quality control. Therefore, requests for refunds of products are not accepted once received.
Upon refund request approval, the refund will then be credited depending on the payment method used
| Payment Method Use | Description |
| Palmpay Wallet/Palmpay Bank | This ONLY applies to the request before the product is received. please contact our customer service via care.ng@oraimo.com for registration.All the products shipped are deemed in good condition with quality control.Therefore, requests for product refunds are not accepted once received |
| COD and other payment Channel | All the products shipped are deemed in good condition with quality control.Therefore, requests for COD refunds of products are not accepted once received |
3) How long is the warranty period?
4) Which situations are not covered by Oraimo's warranty?
oraimo warranty EXCLUSIONS (This warranty does not cover the following)
- Products with original serial numbers removed, altered or not able to be readily determined.
- Damage caused by transportation and handling, including scratches, dents, chips, and/or any damages to the exterior of your product.
- Damage or failure caused by incorrect electrical current or voltage, fluctuations or surges.
- Applications and use which this product was not intended to.
- Damage or failure caused by products or equipment not supplied by oraimo.
- Accident, misuse, abuse, neglect, misapplication, fire, water, lightning or other acts of nature.
- Products used in a commercial setting.
- Expenses for making the appliance accessible for servicing, such as removal of trim, cupboards,shelves, etc., which are not a part of the appliance when it is shipped from the factory.
- Service calls to repair or replace appliance light bulbs, air filters, water filters, other consumables, or knobs, handles, or other cosmetic parts.
- Surcharges including, but not limited to, any after hour, weekend, or holiday service calls, tolls, ferry trip charges, or mileage expense for service calls to remote areas.
- Damage or failure caused by improper or faulty installation, product alteration or modification.
- Damage or failure caused by: Non-oraimo or unauthorized parts, supplies, accessories or equipment;services performed by unauthorized service companies.
5) How do I claim my warranty if a faulty product is delivered? / What is the warranty on this product?
Please note that all our products come with a warranty ranging from 6 months to 1 years. For detailed information about the warranty period of your specific product, kindly visit this link: [Oraimo Warranty Details]
Our after-sales service are facilitated through Carlcare. You can visit any Carlcare service center with your printed order details and the product in its original packaging. For location details, please check: [Carlcare Service Centers]
Should you need further assistance, feel free to contact any of our customer service numbers listed on the website. We’re here to help!
6) How do I claim my warranty if a faulty product is delivered?
Please confirm the goods in person when receiving, ensure that the package is intact and undamaged upon receipt and the product model & quantity match the packing slip. our products come with a warranty ranging from 6 months to 1 year. For detailed information about the warranty period of your specific product, kindly visit this link: [Oraimo Warranty Details]
Product replacements and after-sales service are facilitated through Carlcare. You can visit any Carlcare service center with your printed order details and the product in its original packaging. For location details, please check: [Carlcare Service Centers]
Should you need further assistance, feel free to contact any of our customer service numbers listed on the website. We’re here to help!
7) When does carlcare centre open?
Please note that all our products come with a warranty ranging from 6 months to 1 years. For detailed information about the warranty period of your specific product, kindly visit this link: [Oraimo Warranty Details]
Carlcare service centre is open Mondays - Fridays - 9am to 4pm and on Saturdays - 10am to 2pm except on public holidays and last Saturdays of each month. For more details, please check: [Carlcare Service Centers]